Method-specific expectations
| Method | Published process | Escalation clue |
|---|---|---|
| Crypto | Choose asset, network, address and amount; complete security confirmation | Check hash and network first |
| Bank transfer | Provider processing can take up to three business days | Contact support after the stated window |
| Supported card | Availability varies; processed funds may take up to three business days | Confirm country, currency and status |
Pending does not describe one cause
- Operator security or verification review.
- Payment-provider processing.
- Blockchain broadcast or confirmation status.
- Incorrect destination, network or account details.
Safe escalation record
- Capture the withdrawal ID, method, asset or currency, amount and request time.
- For crypto, record the destination network and transaction hash if broadcast.
- Use official support inside Stake; do not pay a third party to “unlock” a withdrawal.
- Never share a password, seed phrase or full two-factor secret.